Frequently Asked Questions

FAQs - Here are some answers to the questions that we are frequently asked.

If there is anything else you would like to know, please give us a call or send us an e-mail using our contact form.

Frequently Asked Questions

Does the total hire cost have to be paid in full upon booking?
No it doesn't. We require a 50% deposit upon booking and the remaining 50% at least two weeks prior to the event.  
Can you personalise my Wishing Well?
Yes we can.   We can provide personalised monogram initials for the top of your well and if you hire our medium or small well, you can select one of our love heart picture frame to hang from the centre with a picture of you and your partner.
When do we get the bond back?
The bond will be reimbursed in full within 5 working days upon return of the undamaged and intact hire item.
How is my bond returned?
We require your bank details (Account Name, BSB & Account Number) upon booking.  After your event we use those details to direct deposit the bond back into your account.  
I have two colours as part of my wedding theme. Can you incorporate both in the well decorations?
Yes we can decorate the well with two colours, one on top of the other in whichever order you prefer.
I have a unique wedding theme colour, but I want my well to match. What do I do?
We have more than 40 colours from which you can select to match your theme.  Just send us a swatch of your material and we will do our best to source matching decorations.  If your colour is not within our range, we can provide a personalised colour matching service for an affordable fee.